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Support Hours

Monday to Friday, 9:00 AM to 5:00 PM (Pacific Time).

We aim to respond to all inquiries within one business day.

If you reach us after hours, we will reply the next business day with a fitment-safe recommendation or the exact next steps.

Weekend messages are queued and handled first thing Monday morning. If you have an upcoming install date, mention it in the subject line and we will prioritize the response.

Email

support@shiftedoffroad.com

Include your vehicle year, make, model, trim, and any existing mods for the fastest fitment guidance.

For complex builds, a brief parts list and wheel/tire specs help us confirm clearances.

If you already have a product in mind, include the SKU or link so we can verify fitment and recommend any required accessories.

Order Help

Please include your order number, the item SKU, and a short description of the issue. If there is damage, add photos of the box and product.

Missing or incorrect items are resolved quickly when photos show the shipping label and packaging.

We keep a clear timeline of every order so we can correct mistakes fast and keep your build on schedule.

Press & Partnerships

partners@shiftedoffroad.com

We review collaboration requests weekly. Tell us your audience, goals, and timeline.

If you are a shop or installer, include your location and service areas so we can align on support coverage.

We prefer partnerships that focus on quality installs, accurate education, and real-world testing.

Fitment Verification

For suspension, wheel, or lighting upgrades, we may request photos of the current setup to confirm mounting points and clearances.

Our goal is to prevent returns by validating compatibility before the order ships.

If you are unsure about offsets, spacers, or lift height, we can provide a safe range based on real build data.

Order Status Updates

You will receive email updates when your order is confirmed, shipped, and delivered. Tracking links are included in the shipping email.

If you cannot find the update, check your spam folder or contact us with your order number.

For freight shipments, we will coordinate delivery and provide liftgate options when available.

Install Guidance

We can point you to install guides, torque specs, and manufacturer documentation to help your shop or DIY install go smoothly.

If a product requires special tools, we will call it out before you buy so there are no surprises.

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