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<!DOCTYPE html><html lang="en"><head><meta charSet="utf-8"/><meta name="viewport" content="width=device-width, initial-scale=1"/><link rel="preload" as="image" href="/icons/logo.png"/><link rel="stylesheet" href="/_next/static/css/26c6e479ebb25c08.css" data-precedence="next"/><link rel="preload" as="script" fetchPriority="low" href="/_next/static/chunks/webpack-163a2522e5bd282f.js"/><script src="/_next/static/chunks/fd9d1056-27f629ebb36ab430.js" async=""></script><script src="/_next/static/chunks/117-47ac579044418ede.js" async=""></script><script src="/_next/static/chunks/main-app-3bcb1c8982b42aee.js" async=""></script><script src="/_next/static/chunks/972-d9e92b1cfed64e69.js" async=""></script><script src="/_next/static/chunks/app/legal/refund-policy/page-dd3c6eced3f2cce5.js" async=""></script><script src="/_next/static/chunks/605-e3e0fbdf575873cf.js" async=""></script><script src="/_next/static/chunks/app/layout-657975dc39d2ae16.js" async=""></script><title>ShiftedFDev</title><meta name="description" content="Next.js app"/><script src="/_next/static/chunks/polyfills-42372ed130431b0a.js" noModule=""></script></head><body><main><header class="logo-header"><div class="container logo-header__inner"><a class="logo-header__home" aria-label="Home" href="/"><span class="logo-header__home-icon"></span></a><a class="logo-header__logo" aria-label="Home" href="/"><img src="/icons/logo.png" alt="Shifted Offroad"/></a></div></header><section class="section"><div class="container info-page"><div class="info-page__header"><h1 class="info-page__title">Refund Policy</h1><p class="info-page__subtitle">Clear return and refund expectations.</p></div><div class="info-page__body"><div class="info-page__card"><h2>Return Window</h2><p>Eligible items may be returned within 30 days of delivery in new, unused condition and with original packaging.</p><p>Return requests must be submitted before the window closes to be eligible.</p><p>If a shipment arrives damaged, notify us within 48 hours so we can coordinate with the carrier.</p></div><div class="info-page__card"><h2>Non-Returnable Items</h2><p>Final-sale items, custom orders, or installed products are not eligible for return unless defective.</p><p>Electronics or lighting that shows signs of installation may be ineligible for return.</p><p>Special-order items are non-returnable unless the manufacturer approves an exception.</p></div><div class="info-page__card"><h2>Refund Timing</h2><p>Once your return is received and inspected, refunds are processed to the original payment method within 5 to 10 business days.</p><p>Processing time can vary by payment provider and bank.</p><p>If we issue store credit, it will be emailed to the address on file.</p></div><div class="info-page__card"><h2>Return Shipping</h2><p>Customers are responsible for return shipping unless the item is defective or shipped in error.</p><p>We recommend insured shipping with tracking for all returns.</p><p>Items returned without authorization may be delayed or refused.</p></div><div class="info-page__card"><h2>Exchanges</h2><p>If you need a different size or configuration, we can exchange the item subject to availability. Exchange shipping costs may apply.</p><p>We may require the original item to be inspected before sending the replacement.</p></div><div class="info-page__card"><h2>Refund Deductions</h2><p>Returns that show use or missing packaging may be subject to a restocking fee based on the condition received.</p><p>Damage caused by improper packaging is the sender’s responsibility.</p></div><div class="info-page__card"><h2>Return Authorization</h2><p>Contact us before sending any return. We will issue instructions and a return authorization if the item qualifies.</p></div><div class="info-page__card"><h2>Condition Standards</h2><p>Items must be unused, uninstalled, and include all accessories and hardware to be considered for a full refund.</p></div></div></div></section><footer class="footer"><div class="container footer__inner"><div class="footer__brand"><img src="/icons/logo.png" alt="Shifted Offroad" style="height:54px;width:auto;display:block;margin-bottom:10px" decoding="async" loading="lazy"/><div style="opacity:0.9;font-size:13px;line-height:1.65">Shifted Offroad (Kelowna, BC) is an offroad parts and accessories company built around real fitment, honest advice, and clean installs. We focus on parts that work as advertised, pair well with common builds, and hold up to the conditions that actually get trucks and SUVs used the way they should be.</div><div style="opacity:0.9;font-size:13px;line-height:1.65;margin-top:10px">Our catalog blends trail-ready essentials with smart upgrades that improve capability without compromising daily drivability. Whether you are dialing in stance, lighting, recovery, or cargo utility, we help you choose components that fit your vehicle and your goals.</div><div style="opacity:0.9;font-size:13px;line-height:1.65;margin-top:10px">We are easy to reach, fast to respond, and focused on getting it right the first time. The goal is a simple, confident purchase and a setup you are proud to run.</div></div><div class="footer__col footer__col--categories"><h4>Categories</h4><a href="/category/interior">Interior</a><a href="/category/exterior">Exterior</a><a href="/category/lighting">Lighting</a><a href="/category/audio">Audio</a><a href="/category/tools">Tools</a><a href="/category/suspension">Suspension</a><a href="/category/performance">Performance</a><a href="/category/drivetrain">Drivetrain</a></div><div class="footer__col footer__col--support"><h4>Support</h4><a href="/contact">Contact</a><a href="/legal/faq">FAQ</a><a href="/legal/warranty">Warranty</a></div><div class="footer__col footer__col--legal"><h4>Legal</h4><a href="/legal/privacy-policy">Privacy Policy</a><a href="/legal/terms-of-service">Terms of Service</a><a href="/legal/refund-policy">Refund Policy</a><a href="/legal/cookies">Cookies</a></div></div><div class="footer__payments"><div class="container footer__payments-inner"><div>Secure checkout powered by trusted processors.</div><div class="footer__payment-logos"><img src="/assets/payments/visa.svg" alt="Visa" loading="lazy" decoding="async"/><img src="/assets/payments/visa-alt.svg" alt="Visa" loading="lazy" decoding="async"/><img src="/assets/payments/stripe.svg" alt="Stripe" loading="lazy" decoding="async"/><img src="/assets/payments/paypal.svg" alt="PayPal" loading="lazy" decoding="async"/></div></div></div></footer></main><script src="/_next/static/chunks/webpack-163a2522e5bd282f.js" 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